Published: Thursday 5th March 2020
To all our residents, relatives and friends,
As Coronavirus becomes more widespread, it is important that we are prepared to protect our residents from a potential outbreak.
Typical symptoms of coronavirus include fever and a cough that may progress to more severe symptoms in people with weakened immune systems, older people and those with long-term serious health conditions.
With this is mind, we wanted to let you know the steps we are taking in order to minimise the chances of the virus spreading within our homes.
We have taken the very important decision that we will not allow entry to our homes to people who have recently returned from an area where the coronavirus is known to be present.
We understand that this will be difficult for family members and friends who may be unable to visit their loved one, but we will do everything we can to keep you in contact with your relative, such as regular phone calls and/or Skype and FaceTime.
In order to maintain our infection control procedures to the highest standards, it is now our policy that all visitors must wash and dry their hands immediately on entry to our home. This needs to be before they sign in.
Visitors must use the toilet in reception to wash their hands (adhering to the displayed handwashing prompt) as soon as they enter the building. In our homes where there is no visitor toilet in the reception area, we will set up a sanitising station in the foyer for visitors to use as they enter the building. After sanitising, they should then head directly to the visitor toilet to wash their hands (adhering to the displayed handwashing prompt)before they sign in.
There is currently no vaccine to prevent coronavirus and the best way to prevent infection is handwashing and infection control measures. We are ensuring our staff take all precautions necessary as advised by the Department of Health to help prevent the spread of the infection, such as:
We are providing each home with extra supplies of tissues, hand sanitisers and paper towels and these items will be available in all resident’s rooms, communal lounges and staff areas.
Our residents are our main priority and we want to reassure you that we are strictly following the Department of Health’s guidelines as well as putting our own policies in place to ensure the safety of the people who live with us.
We are in close contact with Public Health England and will respond immediately to any specific advice in regards to care homes as and when it is published.
We will also ensure that you are kept informed of any further information as and when we have it.
If you would like to discuss anything further, please contact your Home Manager.