Published: Tuesday 20th October 2020
To all our residents, relatives and friends,
Following the most recent announcement from the government that we will now observe a tiered system in an attempt to manage the Coronavirus pandemic throughout the country, I am writing to let you know that going forward, our visiting protocols will be handled by individual management teams from each of our homes.
As the tiered system and consequently the various local restrictions that we must abide by are different in each area, our home level teams are able to manage this effectively and efficiently and they will be in touch to let you know which visiting type they are currently able to offer. This could be a window visit, a drive-through visit, a garden visit or an indoor visit, or in some homes there will unfortunately be no visits allowed for a period of time. This is when we have been instructed to cancel all visits by an external party and this decision is regrettably out of our hands. Where this happens, we will of course resume visits as soon as we are able.
Some homes are still only able to offer external visits at this time, but please be reassured that we have everything in place to be able to offer indoor visits as soon as we are safely able to do so.
OurIdeal Fresh Livingpolicies are continuously evolving and our colleagues have regular mandatory training and audits to ensure they are at the forefront of infection control. We continue to have ample supplies of PPE throughout our homes and our Covid-19 testing programme provides reassurance that our homes are safe and protected.
With further local lockdowns expected to be announced, it is comforting to know that through these testing times our residents remain in a safe, supportive and stimulating environment where they are warmly cared for by our teams and are surrounded by a community of likeminded people.
Thank you for your continued cooperation and stay safe,