Published: Wednesday 9th December 2015
Herald Lodge care home in Coventry received a 'Good' rating from an inspection report published by the Care Quality Commission (CQC) last week. The home achieved the enviable rating in all five key areas of the report: safe, effective, caring, responsive and well led. The report, which was published on 11 November 2015, was complimentary about all areas of the home, but particularly for Home Manager, Jean Simpson. The Inspector noted that Jean had worked hard to improve the culture of the home and that staff were enthusiastic and appeared to love their jobs.
They treat the home as an extension of their own family, and the residents benefit from this by the quality care they are receiving on a daily basis. Jean said,
'I am so proud to have achieved such a glowing report from the CQC inspection. The teams' efforts and dedication to their residents is second to none, the staff make a real difference to the lives of our residents and the report just proves that Herald Lodge is a great place to live'.
CQC inspected the home on 14 October 2015 and spent time interacting with staff and residents alike. They found that residents enjoyed the food the home has to offer, with a varied menu which is changed daily. The Inspector noted that residents benefitted from a varied range of group and individual daily activities such as jigsaws, puzzles, knitting, movies and music.
They also noted the many other more unusual activities such as small zoo animals or the local Transport Museum visiting and residents were always supported to engage in their activity of choice.Paul Fletcher, Ideal Carehomes Regional Director, commented, 'Ideal Carehomes is always striving to find new ways we can improve our care and make a difference to the lives of our residents. It was therefore exceptionally pleasing to read that one of our residents' commented to the Inspector that they felt very safe at Herald Lodge and having felt lonely when they lived at home, they do not feel lonely anymore.
A comment like that is testament to the amazing work of Jean and her team.'The overarching theme of the report is that the people who live at Herald Lodge feel safe, are happy and are being cared for and supported with privacy and dignity.