Published: Thursday 26th April 2018
Ebor Court care home in York has been rated ‘Good’ by the Care Quality Commission (“CQC”). The latest inspection report was published this week after CQC made two unannounced visits to the home in February.
During the visits, CQC Inspectors spoke with various people at Ebor Court including residents, relatives, healthcare professionals and staff members in order to compile their report. They observed daily routines and interactions in the home and saw that staff spoke with residents in an affectionate manner, tailoring their approach to the individual. They also found staff to be caring and friendly, treating residents with respect and dignity.
Resident feedback is a key element of the CQC inspection and Ebor Court residents were happy to offer their comments such as, “lovely staff”, and “staff are very kind”. When asked if they feel safe at Ebor Court, one resident said, “Oh yes, definitely. It is a nice place to be”. Relatives were also keen to discuss their experiences at Ebor Court and one mentioned the encouragement their loved one has received since moving to Ebor Court: “When my [relative] first came they liked to dance, but their dementia has deteriorated fast and now they don’t want to, but staff still encourage them.”
Home Manager, Julie Lee, said,“I am so proud of the report from our latest inspection from CQC. Our staff were noted to be encouraging, attentive and respectful and our residents feel safe and comfortable - it is those elements that make Ebor Court a great place to live. We will continue to make a real difference to the lives of our residents at Ebor Court and I am sure we have everything in place to raise our rating further.”
Inspectors found that Ebor Court has made significant improvements since their last inspection including installing an electronic care plan system. This means that staff can log daily care needs and preferences quickly and easily enabling them to devote more time to their residents. Ebor Court has also recruited a specialist Lifestyle Manager to continue to provide residents with a tailored and stimulating activity schedule both in and out of the home.
The overarching theme of the report is that residents feel safe and happy whilst living at Ebor Court, with the Home Manager and staff team proving to be caring and supportive, delivering personalised care to their residents. Ebor Court is operated by Ideal Carehomesand offers residential and dementia care to older people from Nether Poppleton and the surrounding areas of York. Residents live at the luxury home on an all inclusive basis, enjoying the modern facilities without additional fees.