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Staff and Residents Celebrate as Hambleton Grange is rated as 'Good' by CQC

Published: Tuesday 23rd April 2019

HG Team

Staff and residents at luxury Thirsk care home, Hambleton Grange, are celebrating after receiving an overall rating of ‘Good’ from regulatory body, the Care Quality Commission ('CQC').  The home, which provides 24-hour residential and dementia care for up to 50 residents, received its official stamp of approval following two visits by CQC inspectors in February – the first of which was unannounced.

Investigators were looking for evidence that Hambleton Grange delivers a ‘safe’, ‘responsive’, ‘caring’ and ‘effective’ service and commented that residents were treated with“dignity and respect and [are] involved as partners in their care…staff interacted respectfully, showing patience and warmth” to which “residents responded positively”.

Carol Coventry, Hambleton Grange’s manager, said:“The team and I are absolutely delighted that our efforts to ensure the home is a fantastic place to live have been formally recognised by the CQC. Our residents’ welfare and happiness lie at the heart of everything we do – we are absolutely committed to providing personalised care of the highest quality and I couldn’t be prouder of the team who ensure our residents continue to enjoy an independent, active and full life."

“We’re all ecstatic to have received such positive feedback. We are so grateful for the support we have received from everyone and we’re definitely going to take some time to celebrate with our residents and their loved ones over the coming days.”

The report also noted that a relative had applauded staff for being“extremely caring… you get the impression that it isn’t just a job… they really care and are very gentle.”

Praise was also given to the way in which the staff team motivated residents to be independent, to maintain their personal relationships and to celebrate important milestones in their life.  It addressed the positive manner in which the home was“embedded into the local community” having “successfully built links with various organisations in the Thirsk area”.    

Ideal Carehomes’ regional director, Lisa Harding, added:“This report is testament to the efforts of Carol and her team who work extremely hard to ensure that our high standards are maintained and improved upon. Because of them, Hambleton Grange truly is a great place to live and work. The CQC’s findings also give us a fantastic platform from which to continue moving towards our goal of obtaining an outstanding rating.”

Kevin Hollinrake, MP for Thirsk and Malton also showed his support for the home’s successful inspection. He said:“I think this is a fantastic and very well-deserved achievement. I would like to congratulate everyone involved and thank them for all their hard work. It’s great to know that the residents are living in such a positive environment and that their relatives know that they are being so well cared for”.

Fresh from its CQC inspection, Hambleton Grange is also looking to expand its care team, in order to ensure its continued success. Home manager, Carol, commented: “Hambleton Grange represents a really fantastic place to work, in a friendly and supportive environment. Rates of pay are very competitive and there are genuine opportunities for development. We’d be delighted to hear from anyone who would like to find out more about joining our team, especially at such an exciting time in our journey!”