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Ash Tree House Hailed as Delivering ‘OUTSTANDING’ Service

Published: Thursday 13th June 2019

Ash Tree House care team celebrate their successful CQC inspection 1

Ash Tree house retains overall ‘good’ CQC rating with ‘responsive’ service given ’outstanding’

Staff and residents at luxury Wigan care home, Ash Tree House, are celebrating after being rated as ‘outstanding’ in the provision of a ‘responsive’ service, following an inspection by regulatory body, the Care Quality Commission (CQC).

Inspectors, who made an unannounced visit to the 60-bed home earlier this year, also made assessments in four other key areas: ‘safe’, ‘caring’, ‘effective’ and ‘well-led’ which led to the overall rating of ‘good’ being upheld.

Praise was given to the team for their understanding that keeping people active “maintained good physical health and improved mental well-being.” It stated that the home had developed a “fantastic range” of recreational activities to keep people occupied throughout each day, including visits to the theatre, church, Wigan Historical Group and the local swimming baths.

The home’s lifestyle manager was also commended for being “extremely dedicated and committed” whilst its ‘Make A Wish’ program was credited with having a “positive effect on the well-being of residents”.

Further praise was given to the home, which provides 24-hour residential and dementia care, for setting up a weekly dedicated men’s group, which invited males from other local care homes to attend since other groups were predominantly used by women.   

Comments from residents included “It’s lovely having a beautiful home”, “I am very happy here, the girls are always smiling and happy to help” and “All the staff go above and beyond…they are absolutely wonderful”.

A resident’s relative added: “They have helped my loved one regain their dignity, mobility and life back.” 

The report also cited that Ash Tree House was “exceptionally clean throughout” and that residents felt well cared for. It observed that mealtimes were “calm and unhurried” providing a “very happy, relaxed and enjoyable experience” with “beautifully” laid tables and music playing that had been chosen by the people who lived there.

Home manager, Chris Durnan, said: “To maintain our rating of good and have one aspect of our care delivery deemed to be ‘outstanding’ is simply wonderful. I’m extremely proud of the amazing team that we have here who make it possible, they’re all so committed to delivering care of the very highest quality and this latest report proves that we’re doing a great job. We’d like to thank our remarkable residents and their families for their continued support and look forward to celebrating our good news with them over the coming days and weeks.”

Ideal Carehomes’ regional director, Paul Fletcher, added: “I’m immensely proud of everyone at Ash Tree House and reading this CQC report fills me with huge pride. It outlines the many positive ways we are helping our residents to live happy, fulfilling and enjoyable lives in a safe, welcoming and homely environment.

Chris and his team are the best at what they do and their dedication to providing genuine person-centered care is clear to see. I know I speak for everyone when I say that we continue working towards being outstanding in all five areas.” 

Ash Tree House on Warwick Drive in Hindley opened in 2013 and is owned by operator, Ideal Carehomes. The modern three-storey building boasts a hair salon, café, art room, spacious lounges and landscaped gardens.

To contact  Ash Tree House, please call  01942 256 089 or email