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Castleford Care Home Praised for Excellent Service

Published: Wednesday 27th November 2019

Newfield Lodge CQC Pic

CQC report hails Newfield Lodge staff as ‘kind, caring and compassionate’

 

Staff and residents at Newfield Lodge care home in Castleford are celebrating after receiving an overall rating of ‘good’ from regulatory body, the Care Quality Commission (CQC). 

The home have upheld the rating from their last report published in 2017, whilst making improvements to achieve the ‘good’ rating across the board in all five key areas of care: ‘responsive’ ‘safe’, ‘effective’, ‘caring’ and ‘well-led’. 

Newfield Lodge on Brookfield Avenue was praised for its service after the latest unannounced inspections in October this year. 

The report cited that residents felt safe, cared for and supported in making decisions about their daily lives, with one resident commenting that:“everyone is lovely and nothing is too much trouble”. Relatives also felt involved in their loved ones’ care planning, with one noting that staff found out everything about her mum before she moved in to ensure her care was tailored to her exact needs.  

Inspectors also praised staff for their teamwork, stating “the whole staff team, not just the care staff, were friendly and cheerful taking time to stop and chat with people.”

Newfield Lodge, which is operated by Ideal Carehomes, was also commended on its regular activities, such as the monthly tea dance, non-denominational church service, and visits from local school children who read, sing and do arts and crafts with residents. The homes’ ‘wish tree’ initiative, which sees staff grant residents’ wishes, was also singled out for praise.

Lynn Robinson, General Manager at Newfield Lodge, said:“We are absolutely thrilled to be officially rated as ‘good’ by the CQC for a second time. We strive to deliver person-centred care in a dignified manner, promoting independence as far as possible, so we are delighted that our high standards have been recognised. It’s also fantastic to have such high praise for our fantastic team and the result really is testament to their continued hard work and dedication. They always put the residents’ needs first and we were delighted to read the glowing feedback in the report.”

 Newfield Lodge provides 24 hour residential and dementia care with an inclusive fee offer in a modern and luxurious setting. The home features a hair salon, spacious lounges, a café area and landscaped gardens.  The caring and highly trained staff teams promote independence and choice through the personalised care they deliver.

To contact Newfield Lodge, please call 01977 522 267 or email newfield.lodge@idealcarehomes.co.uk