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Outstanding Nottingham Care Home Successfully Reunites Families during Coronavirus Pandemic Thanks to Relative ‘Drive Thru’

Published: Friday 12th June 2020

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Staff at Nottingham care home, Fairway View, have helped to reunite families for the first time in 13 weeks thanks to Lifestyle Manager, Rebecca Bussey, brilliant ‘Relative Drive-thru’ idea.

Residents at the Bulwell care home received a visit from their loved ones which was carefully planned by Rebecca, as she ensured that families maintained a safe social distance and complied with government guidelines throughout.

As relatives drove up to the home, they saw their loved ones excitedly waiting for them outside and were able to chat, laugh, sing and play music from their cars. Families and staff commented on how emotional the visits have been, saying families were cheerfully honking their horns as a sign of their gratitude when they left.

89 year-old, Mavis Wood, said, ‘This was such a lovely idea from the staff.  When I knew I was able to see my son in person again I was over the moon!’.

Son of resident Winifred Blackshaw, Steven Blackshaw, said, ‘We have had a wonderful afternoon visiting mum. It was great to see how well she is looking and hear all about what she has been getting up to over the past couple of weeks. The organisation and set up for the drive-thru was brilliant, we are very grateful to the team at Fairway View for organising this’.

Lifestyle Manager, Rebecca Bussey, said, ‘It was a pleasure to put this event together for our residents and their families. I am so pleased with how much we have been able to help our residents stay in contact with their loved ones throughout and the ‘Relative Drive-thru’ has been such a hit, they have been smiling all afternoon!’.

Pleased to share in the joy of the afternoon, Home Manager Dorothy Mbulo, said, ‘We have had such a brilliant time reuniting our residents with their families. It was a very emotional afternoon – watching the cars come round the corner and then looking at our resident's faces when they saw their families was amazing. I would like to say a huge thank you to my team for organising this and a big thank you to our relatives for joining us’.

Fairway View operated by Ideal Carehomes has been awarded an ‘Outstanding’ rating by the Care Quality Commission. Residents at Fairway View can enjoy the home’s state of the art facilities, which include a hair salon, cinema room and landscaped gardens, as well as a packed schedule of entertainment organised by their dedicated Lifestyle Manager. For more information about Fairway View, contact Dorothy on 0115 975 8770 or click here.