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Bowbridge Court Receives ‘GOOD’ News from the CQC

Published: Wednesday 6th January 2021

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Bowbridge Court care home in Newark have received ‘GOOD’ news following their latest inspection from regulatory body, the Care Quality Commission.  Following the inspection which took place in October, Bowbridge Court hit the spot with a GOOD rating across all five key areas of care: safe, effective, caring, responsive and well-led.
 
During the visit, Inspectors observed day to day life at the home and examined paperwork, policies and care plans.  They spoke to residents and family members, along with care workers and management to gather a full picture prior to compiling the complimentary report which concluded that Bowbridge Court staff, who provide care for up to 54 residents, are ‘kind, caring, safe and well led’.  Since the last report in 2018, the home has gone from strength to strength building on the ethos of person-centred care, resident-led activities and promoting independence. 
 
The constant theme running through the report shows that residents and staff feel supported, happy and empowered and Inspectors noted the commitment to infection control, PPE, testing and training over the last few months.  In direct response to the Covid-19 pandemic, Ideal Carehomes successfully implemented a unique ‘Ideal Fresh Living’ initiative which sees the care team being at the forefront of infection control and hygiene policies. Most recently, Bowbridge Court have created a dedicated social room for loved ones to visit, which is beautifully decorated with inspirational quotes and provides a safe and relaxing area for residents to spend time with their families.
 
The culture embedded at Bowbridge Court was seen to be ‘person-centred and empowering, achieving good outcomes for residents’. Residents families also supported this, commenting to the Inspector, ‘My loved one has always said they feel safe and has said they wouldn't want to be anywhere else’.
 
Alongside relatives praise, staff told inspectors how happy they were to work at the Newark care home, with one team member stating, ‘I like working at Bowbridge Court because of the positive morale between staff and our relationships with our residents’. Another carer told the inspectors, ‘We have a fantastic support system here and the most amazing staff team to work with’.
 
86 year old resident, Ann Myles, said, ‘‘I admire the spirit of the care team at Bowbridge Court, the team do give their all to the residents and go above and beyond to make sure we have everything we need and are happy. I simply cannot fault them and I feel very lucky to live here. I am so pleased they received such good feedback in the CQC latest report – it is very well deserved!’.
 
Home Manager, Claire Gordon-Rundle, said, ‘It is a proud moment to receive this report and the ‘GOOD’ rating across the board.  Having the seal of approval from the CQC is testament to the team,  proving that all our hard work to constantly deliver the highest standards of care has paid off - A hugely positive start to the year! This result will provide a boost to the team at this time when they have given so much to their residents throughout the course of this global pandemic’.
 
Ideal Carehomes Regional Director, Gaynor Smart-McCann, said, ‘I am thrilled that Bowbridge Court have achieved ‘GOOD’ overall following their inspection, the home has been on a real journey over the last few years and this report is testament to the dedication of Claire and the team.  They all do a fantastic job and it is wonderful to see them getting the recognition that they deserve - I would like to personally congratulate the whole team who make our Bowbridge Court care home such a great place for our residents to live’.
 
Bowbridge Court, operated by Ideal Carehomes, is a residential and dementia care home boasting a hair salon, cinema room and spacious lounges overlooking landscaped sensory gardens. All 54 bedrooms are en-suite, enabling staff to deliver person-centred care in a dignified manner, promoting independence as far as possible. For more information about Bowbridge Court, contact Claire on 01636 605 528 or visit www.idealcarehomes.co.uk