Bowbridge Court care home in Newark has been awarded a Band 5 rating by Nottinghamshire County Council in recognition of its ‘excellent’ standards across the board and the ‘excellent’ quality of care it provides to residents.
Bowbridge Court, located on Bowbridge Road in Newark, is a residential and dementia care home, operated by Ideal Carehomes. The Council carried out its annual Quality Monitoring Audit at the care home on 2ndFebruary and found it to have ‘fully met’ all five of the standards assessed with no recommendations for improvement.
The audit covered a wide range of areas and contained detailed observations. It highlighted the care home’s ability to provide a high level of person-centred care through personalised support plans, which inspectors identified as being “holistic” and “considered the physical, mental, social, emotional and spiritual needs of residents”.
The availability and choice of suitable and nutritious foods at the care home, as well as the cook’s knowledge about people’s individual preferences and nutritional needs were also fully met and evidenced. Inspectors observed mealtimes and praised the care home for its skilled staff in supporting residents to eat and for the choice residents had over where they ate their meals.
Bowbridge Court was found to have robust recruitment and induction procedures for staff, and that its staff were well trained and responsive to residents needs. Inspectors evidenced that staffing levels were good, “morale was high” and that “staff enjoyed working at the care home”. Inspectors also commented that, during their visit, they “heard a lot of laughter around the building from both staff and residents”.
The management at the care home was found to be ‘excellent’ with staff feeling well led and supported. Inspectors identified that managers’ interactions with residents were “confident, competent, friendly, kind, calm, respectful and supportive”.
The environment within the home was reported to be “personalised and well-maintained” with plenty of facilities and communal areas for residents to enjoy.
One resident of Bowbridge Court care home, Nita Kilroy (96), said: “Bowbridge Court is a very special place where I feel safe and well cared for. The facilities and activities available here are wonderful and the staff are so kind and always smiling.”
Claire Gordon-Rundle, home manager at Bowbridge Court care home, said: “We are absolutely delighted to receive this report from Nottinghamshire County Council, which highlights everything that we strive to achieve at Bowbridge Court. The Council’s care home banding system involves an annual audit to ensure that residential and nursing care in the county meet the highest standards and we are very proud to have achieved the highest possible banding from them.
“Our staff and our residents have a wonderful and fulfilling relationship and they enjoy being here, and being together, every single day and I am incredibly proud to lead such a compassionate and dedicated team.”