Rivendell View care home receives highest standard in latest inspection

Rivendell View care home, in Stoke Bardolph, has been awarded a Band 5 rating by Nottinghamshire County Council in recognition of its ‘excellent’ standards and the high quality of care it provides to residents.

Rivendell View, located on Magenta Way in Stoke Bardolph, is a residential and dementia care home. It opened in June 2021 and is one of Ideal Carehomes’ newest homes. The Council carried out its first Quality Monitoring Audit at Rivendell View on 8thFebruary and found it to be either ‘good’ or ‘excellent’ across all five of the standards assessed.

The audit covered a wide range of areas and contained detailed observations. It highlighted the care home’s ability to provide an ‘excellent’ level of person-centred care through personalised support plans, which inspectors identified as incorporating residents’ “personal choices, preferences and equality and diversity needs”.

The standard, availability and choice of suitable and nutritious foods at the care home, as well as the kitchen staff’s knowledge of residents’ preferences and dietary needs were found to be ‘excellent’. Inspectors observed mealtimes and praised the care home for its skilled staff in “assisting residents where needed” and noted how “kind and respectful” the staff were to the people they cared for.

Rivendell View was found to have ‘excellent’ and “robust” recruitment and induction procedures for staff, and that its staff were well trained and responsive to residents’ needs. Inspectors evidenced that staffing levels were good. Inspectors also commented that staff members delivering care had “all the relevant knowledge and experience to provide safe and effective care”.

The management of the care home was also found to be ‘excellent’ with staff feeling supported. Inspectors identified that the registered manager has a “wealth of experience” and a “passion for good quality care”.

The environment within the home was found to be “well maintained to a high standard” with the accommodation described as “safe, comfortable and promotes well-being”. One resident was quoted in the report saying, “it is a very lovely home” and is “always clean and tidy”.

Rita Hubbard (87), a resident of Rivendell View care home, said: “Rivendell is a warm and friendly place to live. There are lots of activities to get involved in and the facilities here are wonderful.”

Lisa Tungate, home manager at Rivendell View care home, said: “We are thrilled to receive this report from Nottinghamshire County Council, only ten months after opening our doors. The Council’s care home banding system involves an annual audit to ensure that residential and nursing care in the county meet the highest standards and we are very proud to have achieved the highest possible banding from them after such a short time.

“Our staff and our residents have a wonderful and fulfilling relationship and they enjoy being here, and being together, every single day and I am incredibly proud to lead such a compassionate and dedicated team.”