Sedgley Court care home rated ‘Good’ on first CQC inspection!

Sedgley Court care home, situated on Brick Kiln Way in Dudley, have received an overall rating of ‘GOOD’ following their first inspection by the regulatory body, the Care Quality Commission (CQC).

The home, which was opened in 2020 by ITV’s Dr. Hilary Jones during a virtual ceremony on Facebook, provides care for up to 66 residents and has achieved a rating of ‘GOOD’ in all five areas of inspection: Safe, Effective, Caring, Responsive and Well-led.

During the visit, inspectors observed day to day life at the home and examined paperwork, policies and care plans. After speaking to staff members, residents and visiting families, the inspectors compiled a very complimentary report about the home and the team.

The constant theme throughout the report shows that residents at Sedgley Court felt supported and respected and that their needs and wishes were heard and acted upon.  Most importantly, the Sedgley Court team were commended for their commitment to keeping residents safe and protected, with one resident’s relative describing the staff as ‘family’.

The culture embedded at Sedgley Court was reported to be one of kindness and compassion. The care provided was seen to be ‘person-centred and empowering, achieving good outcomes for residents.’ One resident supported this, saying ‘Staff always listen to what I want. The

staff go out of their way to do things we are interested in.’

Inspectors noted that Sedgley Court residents were supported to live healthy lives, with staff encouraging them to maintain a balanced diet. The home’s chef, who was recently crowned the winner of the Ideal Carehomes Masterchef competition for his culinary talents, was praised for discussing the menu planning with the residents to ensure their preferences were included.

Residents were presented with different freshly prepared, plated meals to make sure they had options. Impressed by the support offered during meal times, the CQC inspector described it as a ‘restaurant-like experience’.

As well as the dining rooms, the home was complemented on their in-house facilities, such as the luxury cinema room, library and salon. One person at the home showed their appreciation for the on-site amenities, and said ‘It’s like having the high street inside your own building.’

Staff were noted to be supportive of residents expressing their views and making decisions about their own care. Sedgley Court team members were able to demonstrate their extensive care training, expressing confidence in the home, the management team and the learning development opportunities on offer via the Ideal Academy. One staff member said:

“We are so well treated and respected by both the managers and the people living here. It’s a lovely place to work because we get time to support people how they want. I love to see them blossom”.

Home Manager at Sedgley Court, Kim Dean, said:

‘I am immensely proud of my team, and thankful for their hard work and dedication – especially the staff that have been with us since we opened.   We have some amazing people living with us, and we feel honoured every day to spend time with our residents.

‘The home is filled with fun and laughter, and new friendships have grown and blossomed. It would be an understatement to say I feel very proud of what we have achieved in a short space of time.’

Sedgley Court, operated by Ideal Carehomes, is a residential and dementia care home where residents can enjoy a full programme of health, leisure and wellbeing activities managed by a dedicated team of carers. For more information, contact Sedgley Court on 01384 928404 or visit www.idealcarehomes.co.uk.