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Natalie Hopkins, Front of House Manager

Natalie has worked at Herald Lodge since it opened in May 2012.  She began as a Care Assistant and was promoted to Senior Care Assistant, a role she conducted for four years. 

As Front of House Manager, Natalie’s background and knowledge of care provides her with a good basis for the role, and she plays a key part in the Herald Lodge staff team.  She is on hand to ensure that new residents can move into Herald Lodge with ease, and provides a friendly greeting to visitors at the home.  Natalie  enjoys welcoming friends and family of residents to the home, and she is always ready with a hot drink and a welcoming smile - why not pop in and say hello? 

Natalie has achieved her BTEC National Diploma Level 3 in Health and Social Care and NVQ Level 2 in Team Leading and is currently working towards her NVQ Level 5 in Management.