Bicester Care Team Praised by Inspectors During First CQC Visit - Ideal Carehomes

Bicester Care Team Praised by Inspectors During First CQC Visit

Inspectors from regulatory body, the Care Quality Commission, visited Launton Grange residential and dementia care home, on Skimmingdish Lane, for the first time since the home opened in November. The inspector found the home to be well led, safe and committed to ensuring their resident’s wellbeing throughout the coronavirus pandemic and beyond.

During the unannounced visit, inspectors observed day to day life at the home and examined key paperwork, policies and care plans. They also spoke to members of staff including management, residents and their relatives, the local authorities and a range of healthcare professionals to gather a full picture prior to compiling the report which concluded that Launton Grange, who provide care for up to 66 residents, provides high-quality, person-centred care, supported learning and innovation, and promoted an open, fair culture.

The constant theme running through the report shows that the care home is well led, citing, ‘Leadership at the service had a clear vison of how they wanted the service to be and put people at the centre of what they did.’

Launton Grange, which was officially opened last year by ITV Strictly Come Dancing star Flavia Cacace, is fast becoming the heart of the community as the home grasps every opportunity to engage with people in the local area. Most recently, staff have been delivering breakfast grab bags to frontline and key workers. Residents have also teamed up with local primary schools to host Zoom calls where students read out their favourite books.

Residents were keen to give their opinion on the home, commenting to the Inspector, ‘Launton Grange is brilliant. Staff are good and I feel safe with them, they are here any minute I call them’. Many family members also praised the care team, one relative said, ‘I met the regional director, she is friendly and competent. I also spoke to the deputy manager and he was also very reassuring’. Another relative declared ‘I can clearly recommend this place to others. It is really well-managed’.

The CQC Inspectors noted the commitment to infection control, PPE, testing and training, with Launton Grange scoring top marks across all infection prevention and control areas. The care team and residents received their first dose of the Covid-19 vaccination in early January, with dates in place for their second dose to be administered this month. With the government go-ahead, residents are now safely welcoming their loved ones to their new home for visits.

Regional Director, Maria Taylor, said, ‘It is brilliant news to see such positive feedback from the CQC. Since opening our doors to residents in November, the Launton Grange team have been nothing short of inspirational – going above and beyond to provide person-centred care to residents and creating a welcoming, positive care environment so this news really will really give a boost to everyone at the home.’

Launton Grange, operated by Ideal Carehomes, provides staff with industry-leading training, coupled with the latest care plan technology to ensure residents feel safe, relaxed and fulfilled as they move into the next chapter of their life. Residents at Launton Grange can enjoy a full programme of health, leisure and wellbeing activities managed by a dedicated team of carers. Maria can carry out an initial assessment for new residents within 24 hours of an enquiry and the team at Launton Grange can help you or your loved one move to your new home as quickly and stress-free as possible. For more information, contact the team on 01869 227150 or visit